Privacy notice

We hold your name, your email address, your telephone number, what you bought, and a reference for your payment.

We use it to send you your ticket, to let you back into your order, to admit you at the gate, to deal with refunds and chargebacks, and to keep our accounts.

We never see or store your card number. Payment is taken on the card processor's own page; what comes back to us is a reference and whether it succeeded.

You only receive it if you ticked the box. It starts unticked, and buying a ticket does not subscribe you to anything.

Every promotional email carries an unsubscribe link. Once you use it we stop, and it applies to everything from that organiser, not only to the message you clicked from.

Messages about an event you actually hold a ticket for — it has moved, the doors changed, it was cancelled — are sent whether or not you opted in. Those are service messages, not marketing, and you would want them.

We hold your account and contact details, the events you publish, and the bank details we pay you to.

Account numbers are stored encrypted, and only the last four digits are ever displayed.

The organiser of the event you bought from sees your name, email, telephone number and order in their own dashboard. They need it to run the event and to deal with you directly.

Our service providers handle parts of it on our instructions. Fygaro takes card payments; others host the site and deliver our email. They may use it only to provide that service to us, and for nothing of their own.

We do not sell anyone's details to anybody.

Outside Jamaica, on servers run by the companies that host the service for us.

Orders, tickets and payment records are kept as long as we need them for our accounts and for any dispute that may follow a sale.

Marketing contacts are kept until you unsubscribe, after which we keep only enough to make sure you are not emailed again.

Under Jamaica's Data Protection Act you may ask us for a copy of what we hold about you, ask us to correct it, and ask us to delete it where we no longer need it.

If you are not satisfied with how we have handled your information, you may complain to the Office of the Information Commissioner.

Write to us at support@myticketbrand.com.